Terms and conditions - Ksenia Homes
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Terms and conditions

Terms & Conditions by direct booking*

* In case you have booked on one of our web portals, you may find terms and conditions on their respective sites.

BOOKING CONFIRMED BY KSENIA HOMES

The booking will be valid as soon as the registration fee is paid and we have received back the signed agreement.

PAYMENT CONDITIONS

Payment of the registration fee will be available within 7 days from the date of booking. The registration fee is 30% of the total rental cost.

The remaining part (rent, cleaning and laundry) must be paid 30 days prior to the agreed date of arrival.

The day of your arrival you will have to leave a deposit of 300€ which will be given back at the check out.

If reservation is made less then 30 days prior to the arrival date, the payment must be paid entirely.

Unless the registration fee comes in time, we have the right to cancel your reservation. If you fail to pay the rent, we will consider it as a cancellation from your side. Read cancellation policy.
All prices are in Euro.

NOTE. Every time you make a payment, send us a proof of the transfer.

CANCELLATION POLICY

Cancellation must be made directly to KSENIA HOMES.

We will then confirm your cancellation by email.

  • For cancellations made earlier than 30 days before the agreed date of arrival, the entire booking fee paid until the canceled day, will be refunded again.
  • For cancellations made between 30 to 8 days, we hold 50% of the rental amount.
  • For cancellations made 8 or less days prior to rental period, 100% of the rental amount will be charged and nor refunded.

RIGHTS / RESPONSIBILITIES

In case of any complaints about the accommodation and its condition, the tenant must submit these soon after arrival. Any errors that occur during the stay must be reported immediately so that we have the opportunity to correct them.

The tenant is responsible for his actions but also for the persons staying in the property during the rental period.

KSENIA HOMES is not responsible for any complaints that the tenant may have against the owner of the property, as KSENIA HOMES are served as intermediaries.

You must contact us no later than 10 days prior to the agreed rental period and inform us about your arrival and departure time. In case of delays, please contact us as soon as possible and notify.

You have to take care of the housing and follow the rules of procedure, directions and regulations. You are responsible for damage caused to the property and its inventory.

You may not use the property for anything other than agreed upon at the time of booking.
You may not let more people stay overnight than accord in the booking.

OTHER

Both you and us have the right to withdraw from the lease if you can not be held due to acts of war, natural catastrophes, labor disputes, further disruption of water and energy supply, fire or any similar major event that neither you nor we could anticipate or influence. In such case, we are obliged to pay back as soon as possible what you have paid, less the amount of time you have used the residence.

WHAT IS INCLUDED AND WHAT NOT IN THE PRICE

  • Electricity, water and gas are included in the price.
  • The price includes breakfast which you will find in the property
  • Cleaning and laundry are not included in the price.
  • The price for cleaning is between 60€ to 90€ and for laundry 45€ per stay.

KEYS HANDOVER

Check-in takes place at the property or agreed place. Our staff will guide you to the property.

  • Check in without charge: from 14:00 till 21:00
  • Check in with charge (50€): from 21:00
  • Check out from 10:00 till 12:00